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If you have received a particularly good service from any health service provider, or you have any comments or suggestions to make, please let us know.
Compliments
Positive feedback is welcomed and helps us to understand what is important for you as a patient, carer or relative. Your feedback is valuable, and we are grateful for you taking the time. Please send any compliments to Kmicb.patientexperience@nhs.net.
Complaints
NHS Kent and Medway is committed to responding to patient needs and encouraging a culture that seeks and uses people’s experiences of care to improve the commissioning of services.
We welcome your suggestions and feedback about both the services we commission and those we provide. We want to resolve any problems you may experience to help make local healthcare services more effective.
Our promise – What you can expect from us
We care – We will treat you with compassion.
We will act – Ensuring your feedback gets to the right place.
We will keep you updated – We will confirm how your complaint will be taken forward and advise any delays.
We will reflect – Striving to improve your experience and our process, through feedback, improvements, and innovation.
If you would like any of this information in a different format, please let us know. You can also read our accessibility statement.
Tell us about your experience
If you have received a particularly good service from any health service provider, or you have any comments or suggestions to make, please let us know.
Compliments
Positive feedback is welcomed and helps us to understand what is important for you as a patient, carer or relative. Your feedback is valuable, and we are grateful for you taking the time. Please send any compliments to Kmicb.patientexperience@nhs.net.
Complaints
NHS Kent and Medway is committed to responding to patient needs and encouraging a culture that seeks and uses people’s experiences of care to improve the commissioning of services.
We welcome your suggestions and feedback about both the services we commission and those we provide. We want to resolve any problems you may experience to help make local healthcare services more effective.
Our promise – What you can expect from us
We care – We will treat you with compassion.
We will act – Ensuring your feedback gets to the right place.
We will keep you updated – We will confirm how your complaint will be taken forward and advise any delays.
We will reflect – Striving to improve your experience and our process, through feedback, improvements, and innovation.