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From January to March 2024 we asked you to share your experiences about the care that you, or a loved one, received in hospital if they had a combination of both physical and cognitive/psychological care needs. We wanted to know if you or your relative/friend received the best care possible, and if you felt that were any ways that the care could be improved. Carers and families were invited to tell us if they felt involved and informed about their loved one's care, and if they were prepared for their discharge from hospital.
We asked people to share their stories with us through a written submission, a video or a chat on the phone.
We are reviewing the stories that were shared with us and will produce a completed report in a few months. The report will be available on this page to read.
Thank you for all of your contributions.
What is enhanced care?
Kent and Medway is working with our main hospitals and community hospital colleagues to improve care for our most vulnerable patients.
Supporting those patients with a combination of physical healthcare needs with increased support needs, or vulnerabilities due to mental health conditions, dementia, delirium or other complex needs, that necessitate more assistance due to confusion, cognitive decline, falls and or distress is important.
This care might be referred to as Enhanced Care and can be provided for anyone of any age within an emergency department or on a ward.
Taking a more personal therapeutic approach, working with ward staff and the patients' families and carers to make sure their loved ones are well supported during their stay and as they prepare to return home is essential.
The approach might include;
Increased support from a staff member to maintain the safety of the patient and others around them
Extra education and training for staff
Distraction therapy
Personalised care such as hand and nail care, shaving or hairdressing
Assistance with eating and drinking, and rehabilitation activities
Volunteers offering a chat and social activities
Arts and crafts, music or games
Therapeutic walking
Storytelling and reminiscence
This is a developing approach to care and each hospital is working to introduce enhanced care support for those most vulnerable patients.
** this work has now closed for submissions **
From January to March 2024 we asked you to share your experiences about the care that you, or a loved one, received in hospital if they had a combination of both physical and cognitive/psychological care needs. We wanted to know if you or your relative/friend received the best care possible, and if you felt that were any ways that the care could be improved. Carers and families were invited to tell us if they felt involved and informed about their loved one's care, and if they were prepared for their discharge from hospital.
We asked people to share their stories with us through a written submission, a video or a chat on the phone.
We are reviewing the stories that were shared with us and will produce a completed report in a few months. The report will be available on this page to read.
Thank you for all of your contributions.
What is enhanced care?
Kent and Medway is working with our main hospitals and community hospital colleagues to improve care for our most vulnerable patients.
Supporting those patients with a combination of physical healthcare needs with increased support needs, or vulnerabilities due to mental health conditions, dementia, delirium or other complex needs, that necessitate more assistance due to confusion, cognitive decline, falls and or distress is important.
This care might be referred to as Enhanced Care and can be provided for anyone of any age within an emergency department or on a ward.
Taking a more personal therapeutic approach, working with ward staff and the patients' families and carers to make sure their loved ones are well supported during their stay and as they prepare to return home is essential.
The approach might include;
Increased support from a staff member to maintain the safety of the patient and others around them
Extra education and training for staff
Distraction therapy
Personalised care such as hand and nail care, shaving or hairdressing
Assistance with eating and drinking, and rehabilitation activities
Volunteers offering a chat and social activities
Arts and crafts, music or games
Therapeutic walking
Storytelling and reminiscence
This is a developing approach to care and each hospital is working to introduce enhanced care support for those most vulnerable patients.
