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Extended Healthcare Teams: How your GP appointments are changing

A range of healthcare professionals work at, or are attached to, your local surgery to help you get the right care for you.

Around half of all appointments in Kent and Medway are now with members of the general practice team other than a GP.

Practice teams are trained to ask the right questions in order to get you to the most appropriate care. The coordination of care means you will be seen quicker by the right person.

Some roles are new and so may be unfamiliar. Not all surgeries will have all roles, as the mix of specialists is decided locally, usually within the primary care network (PCN).

To find out what each of the below do, please follow the link to our website.

  • Reception team/care navigators
  • Healthcare assistants
  • Practice nurses
  • General practitioners (GPs)
  • Social prescribing link workers
  • Clinical pharmacists
  • Advanced clinical practitioners
  • Community paramedics
  • Physiotherapists
  • Mental health therapists and practitioners


A range of healthcare professionals work at, or are attached to, your local surgery to help you get the right care for you.

Around half of all appointments in Kent and Medway are now with members of the general practice team other than a GP.

Practice teams are trained to ask the right questions in order to get you to the most appropriate care. The coordination of care means you will be seen quicker by the right person.

Some roles are new and so may be unfamiliar. Not all surgeries will have all roles, as the mix of specialists is decided locally, usually within the primary care network (PCN).

To find out what each of the below do, please follow the link to our website.

  • Reception team/care navigators
  • Healthcare assistants
  • Practice nurses
  • General practitioners (GPs)
  • Social prescribing link workers
  • Clinical pharmacists
  • Advanced clinical practitioners
  • Community paramedics
  • Physiotherapists
  • Mental health therapists and practitioners